Categories and Criteria
With the addition of the Accessible Tourism, category in 2023, there are now 26 categories to choose from, each with their own category description and set of questions.
It is recommended that entrants review the category descriptor and questions and select the category which is best suited to their tourism business/experience. If you are not sure, please contact the Awards Program Manager at kelly.luck@tict.com.au.
The Question & Criteria documents provide the value of each question as well as guidelines for how to answer each of the questions. Entrants will need to complete their question answers directly into the Australian Tourism Awards entry portal.
Note: there are some slight changes this year, please check your category for any changes to eligibility as this may impact your nomination.
Rules and Regulations 2024
For all the rules around entry, submissions and eligibility. Every nominee should download and read this document regardless of which category you select.
More informationCategory Descriptions Summary
An overview of all the categories and their descriptions including eligibility.
More information1. Major Tourist Attractions
This category recognises natural or built attractions that people visit for pleasure and interest. Entrants in this category attract amongst the highest visitor numbers during the qualifying period for their State/Territory. Major Tourist Attractions would see over 100,001 annual visitors to the attraction.
More information2. Tourist Attractions
This category recognises natural or built attractions that people visit for pleasure and interest. Entrants in this category attract significant visitor numbers during the qualifying period for their State/Territory. Tourist Attractions would see under 100,000 annual visitors to the attraction.
More information3. Major Festivals and Events
This category recognises tourism leisure festivals, events and exhibitions that enhance the profile/awareness and appeal of the destination they are held in as well as creating economic impact, increased visitation and community involvement. This category is open to (but not limited to) sporting, arts, historical, cultural, literary, comedy, culinary and general interest festivals, events and exhibitions with local, interstate and international visitor attendance over 50,000 or recognised by the STO as a major event on their event calendar.
More information4. Festivals and Events
This category recognises tourism leisure festivals, events and exhibitions that enhance the profile/awareness and appeal of the destination they are held in as well as creating economic impact, increased visitation and community involvement. This category is open to (but not limited to) sporting, arts, historical, cultural, literary, humorous, culinary and general interest festivals, events and exhibitions with local, interstate and international visitor attendance under 50,000 or NOT recognised by the STO as a major event on their event calendar.
More information5. Ecotourism
This category recognises ecologically sustainable tourism businesses with a primary focus on experiencing natural areas. Entrants in this category foster environmental and cultural understanding, appreciation and conservation.
More information6. Cultural Tourism
This category recognises tourism businesses that foster a greater understanding and appreciation of authentic culture, history, heritage and/or the arts.
More information7. Aboriginal and Torres Strait Island Tourism Experience
This category recognises Aboriginal and Torres Strait Islander tourism businesses that demonstrate authenticity and cultivate a greater understanding of Aboriginal and Torres Strait Islander culture, history and traditions.
More information8. Tourism Retail, Hire, and Services
This category recognises businesses that sell/provide goods or hire services which contribute to the tourism industry. The contribution made to the tourism industry can be economical (e.g. retail, galleries), experience based (traditionally non-tourism specific experiences e.g. shopping precincts) or service based (e.g. digital solutions for travellers or tourism businesses).
More information9. Visitor Information Services
This category recognises the consistent delivery of high quality and face to face information services to the visitor. This category is open to Visitor Information Centres/Tourist Offices, Local Tourist Associations and Regional Tourism Organisations.
More information10. Business Event Venues
This category recognises venues who provide high quality facilities specifically designed for business visitors e.g. meetings, incentives, conferences and exhibitions.
More information11. Major Tour and Transport Operators
This category recognises a business who makes a major contribution in the combined provision of touring and transport services. This category is open to businesses with 15 or more annual full-time equivalent employees.
More information12. Tour and Transport Operators
This category recognises a business who makes a major contribution in the combined provision of touring and transport services. This category is open to businesses with fewer than 15 annual full-time equivalent employees.
More information13. Adventure Tourism
This category recognises outdoor adventure tourism experiences that involve visitor participation and a personal challenge.
More information14. Tourism Marketing and Campaigns
This category recognises creativity and innovation in the promotion of tourism products, services and/or destinations. The focus can be for a specific singular or ongoing campaign or ongoing integrated marketing approach delivering innovative marketing/campaigns that supports the promotion of the tourism industry. This category is open to digital enterprises, Regional Tourism Organisations, Local Tourist Associations, Visitor Information Centres, Online Travel Agents, local government and marketing alliances. This is not for individual tourism products.
More information15. Tourism Restaurants and Catering Services
This category recognises all restaurants and catering services offering a tourism experience and/or servicing the tourism industry. It is not a food award but does recognise a significant contribution to tourism through the provision of food and beverage. This category is open to hotel or stand-alone restaurants, event caterers, pubs and cafés.
More information16. Tourism Wineries, Distilleries & Breweries
This category recognises wineries, distilleries and boutique breweries that offer a cellar door experience and create a significant contribution to tourism.
More information17. Caravan and Holiday Parks
This category recognises tourism excellence in a caravan or holiday park. The focus of this award is on both the facilities and services that enhance the tourism experience. This category is open to caravan or holiday parks that offer cabin and tenting accommodation and must meet a 3 - 5 Caravan & Holiday Park Star Rating Standard.
More information18. Hosted Accommodation
This category recognises hosted accommodation that offers a bed & breakfast, farm stay, cottage or other intimate accommodation experience and must meet a 3-5 Hosted Accommodation Star Rating Standard. Serviced apartments, hotels and resorts should consider entry into one of categories 21-24 which best fit their product. For companies that are managing multiple self-contained properties they should focus on one of their properties.
More information19. Unique Accommodation
This category recognises tourism excellence in accommodation providing a unique tourism experience that includes an overnight accommodation experience with an included activity. The focus of this award is on the uniqueness of the tourism experience. This category is open to properties developed around unconventional accommodation infrastructure that includes an activity (passive or active). Entry is open – but not limited to – tented holidays, houseboats, tree houses, underground accommodation and yacht charters.
More information20. Self-Contained Accommodation
This category recognises tourism excellence in accommodation providing guests with non-serviced accommodation and the freedom of self-sufficiency. The focus of this award is on both the facilities and services that enhance the tourism experience. This category is open to accommodation that offers a self-catered accommodation experience and meets a 3-5 Self Catering Accommodation Star Rating Standard. For businesses that are managing multiple self-contained properties it is recommended they focus on one of their properties.
More information21. 3-3.5 Star Accommodation
This category recognises serviced accommodation that meets the 3-3.5 Star Rating standard (pre-assessment or final rating). The focus of this award is on both the facilities and services that enhance the tourism experience. This category is open to accommodation experiences that meets a 3 to 3.5 Star Rating Standard in any Star Rating category.
More information22. 4-4.5 Star Deluxe Accommodation
This category recognises serviced accommodation that meets the 4 or 4.5 Star Rating Standard (pre-assessment or final rating). The focus of this award is on both the facilities and services that enhance the tourism experience. This category is open to accommodation experiences that meets a 4 or 4.5 Star Rating Standard in any Star Rating category.
More information23. 5 Star Luxury Accommodation
This category recognises serviced accommodation that meets the 5 Star Rating Standard (pre-assessment or final rating). The focus of this award is on both the facilities and services that enhance the tourism experience. This category is open to accommodation experiences that meets a 5 Star Rating Standard in any Star Rating category.
More information24. The Gustav Weindorfer Award for New Tourism Business
This category recognises new tourism businesses that have commenced trading, visitation or service delivery during the qualifying period. This award recognises excellence in the planning and development of new tourism infrastructure and/or services. Tourism businesses that have commenced a new product or opened new infrastructure need to enter another category most applicable to the business.
More information25. Excellence in Food Tourism
This category is open to food producers, providores, tour operators, cooking schools, food attractions, farm gate experiences, farmers markets, trails and other food tourism experiences in the State/Territory, featuring the State/Territory produce as the core component.
More information26. Excellence in Accessible Tourism
This award recognises businesses that provide a tourism product, experience or service that goes above and beyond to accommodate and cater for people with disabilities and/or specific needs e.g. hearing impairment, low vision, limited mobility, wheelchair/scooter needs and/or cognitive impairment.
More information