Tourism Industry Coincil Tasmania

Watch and listed as Anne McVilly - Director of Tourism Operations at Port Arthur Historic Site talk us through Customer Service and what it will look like post a post COVID world. Anne shares her advice on how to provide great customer service in line with new challenges, along with some examples of how Port Arthur Historic site is implementing new ways of welcoming their guests. Anne highlights the importance of working on your customer service strategy to the last minute and how to put that plan and brand promise into action.