Skilled in Sixty is a webinar series designed to deliver 60-minute, bite-sized information sessions on topics that matter to Tassie tourism operators.

Hosted by TICT's Kelly Luck and featuring a variety of expert guest-presenters, all webinars and associated resources are accessible at no charge for TICT Accredited Operators and Members, and at a small $25 fee for non-accredited operators.

Upcoming webinars

NOVEMBER: What Australia’s New Emissions Targets Mean for Tourism Businesses - with Lauren Cameron from TICT, 11am Wednesday 5th November, learn more and register here.

The Australian Government has just announced new 2035 emissions reduction targets of 62–70% below 2005 levels. But what does this actually mean for tourism businesses in Tasmania?

In this 60-minute Skilled in Sixty webinar, Lauren Cameron – our Carbon & Sustainability Advisor - will break down the targets in clear, simple terms and explore the opportunities and challenges they present for our industry. Participants will walk away with practical tips on how to align their business with national and state priorities, manage emerging expectations from visitors, and make confident decisions that reduce emissions and boost resilience.

In this session, we’ll cover:

• Why emissions targets matter for Tasmania’s tourism industry
• What might change for tourism operators over the next decade (policies, reporting, visitor expectations)
• Opportunities for businesses that adapt early
• Steps to measure and reduce emissions
• Funding, grants, and support programs available to help you on the journey

There will be time for Q&A at the end of the presentation.

DECEMBER: Working Smarter: Practical AI for Tourism Operators - with Steve Wiggers from Scala the Training Company, 11am Wednesday 10th December, learn more and register here.

AI is not just for tech giants — it is now an everyday tool for Tasmanian tourism operators ready to save time, reduce admin and deliver faster, better service. In this practical 60-minute workshop, SCALA's leadership strategist, Steve Wiggers, shows you exactly how ChatGPT can start working for your business — today.

The session will cover the general background of AI and where we are at today, and then lead into tools such as:

Marketing & Content Creation

• Write social media posts, blogs, and newsletters with AI
• Create visitor stories, itineraries, or taglines using prompts
• Translate marketing materials for international visitors
• Generate images or visuals of tourism experiences

Customer Experience & Communication

• Use chatbots to answer FAQs or take bookings
• Automate pre-arrival and post-stay emails or messages

Operations & Productivity

• Use AI for rostering, scheduling, and stock management
• Try voice assistants for hands-free help
• Transcribe meetings or notes automatically

Data & Insights

• Analyse customer reviews and feedback using AI tools
• Track sentiment and online reputation trends
• Identify areas to improve based on guest feedback patterns

There will be time for Q&A at the end of the presentation.

To ensure you hear about future sessions, make sure you are subscribed to the TICT e-Newsletter (scroll down to 'subscribe' form) or following our TICT Facebook page.

Previous webinars

Webinar recordings, key actions, and relevant resources from recent sessions are available free of charge to QTAB accredited operators and TICT members. If you wish to access any of the below, please reach out to Kelly Luck via email.

• Grant Writing & Using research and data to strengthen your application – with Kelly Brown from Business Tasmania, and Paul Flemming from Tourism Tasmania

• Charged Up Tourism: Boosting Your Business with EV Chargers – with Clive Attwater

• From Looker to Booker: A deep dive into the customer journey - with Booking.com's Elly Reuben

• Understanding Fair Work Obligations & Getting your Super Sorted - with TCCI's Stacey Joseph and HostPlus' Paul French

• How to become a climate resilient tourism business - with 7 Generations Tourism's Nic Cooper

• Thriving in Business: How Business Tasmania Can Help You Succeed - with Business Tasmania's Kelly Brown

• Small business cyber risks, red flags and the simple strategies to boost your cyber safety - with Cyber Wardens' Kimberley Roberts-Salee

• Maximising your tourism business potential with Tourism Tasmania - with Tourism Tasmania's Sam Denmead

• 10-step guide to best practices in sustainable tourism - with TICT's Lauren Cameron

• Making energy easy for Tasmanian tourism businesses - with Aurora Energy's Craig Wilson

• Understanding new employer requirements under the Fair Work Act - with TCCI's Stacey Joseph

• Managing your online reviews and reputation - with ReviewPro's Avril Carter

• Risk mitigation, market trends and how to best present your business to an insurer - with Steadfast Taswide Insurance Brokers' Dane Bailey