THA Great Customer Experience (GCE) Program

Intended Workshop Audience: A manager, leader, or owner-operator of a tourism or hospitality business of any size willing to learn more about upskilling their staff to deliver quality customer service.

Workshop Description: The GCE Program is a flagship initiative of the Tasmanian Hospitality Association, aimed at elevating customer service standards across Tasmania’s hospitality sector.

By providing tailored training, industry support, and practical resources, the program empowers businesses to deliver exceptional customer experiences that drive repeat patronage and strengthen industry reputation.

Since its inception, GCE has focused on business health checks, venue awareness sessions, and targeted workshops to foster a culture of service excellence.

The program continues to evolve, integrating feedback from industry stakeholders and expanding its reach to regional areas, ensuring that every hospitality venue in Tasmania can access the tools and training necessary to thrive.

About Dave Noonan

Dave Noonan has been at the helm of the Great Customer Experience (GCE) Program for the past three years, leveraging his extensive background in radio to drive impactful industry engagement and communication.

With a natural ability to connect with diverse audiences, Dave has successfully led GCE initiatives, fostering a culture of exceptional customer service across Tasmania’s hospitality sector.

His strategic vision and commitment to excellence have positioned him as a trusted advocate for elevating industry standards and delivering measurable outcomes.