eLearning Hub
The Quality Tourism eLearning Hub is a natural extension of the Quality Tourism Framework, giving tourism businesses across Australia’s visitor economy a convenient, self-paced way to upskill, grow, and succeed.
Through a national training library of short, practical courses, developed with experts and industry leaders, the Quality Tourism eLearning Hub helps operators and their teams deliver exceptional visitor experiences, strengthen business capability, and support long-term growth and success.
Designed to support tourism operators and their teams with accessible, practical, and flexible learning opportunities – this online platform is completely free for Accredited Tourism businesses to access!
Key Benefits:
- Access your way – Learn anytime, anywhere, on desktop or mobile
- Built for relevance – Content tailored to real Australian tourism businesses
- Trusted and supported – Developed in collaboration with experts and industry leaders
- Short and practical – Highly relevant, engaging, and immediately actionable courses
- Grow with confidence – Build skills that directly support your business goals
- Develop your team – Ideal for onboarding, upskilling, and professional growth
Key Platform Features for Businesses and Managers:
- Tourism-Specific Content – Courses aligned to QTF Accreditation programs, from Sustainability, Accessibility to Online Trade Distribution
- Tools for Managers – Assign courses, track progress, and access team training reports
- Seamless QTF Integration – Single sign-on via the Quality Tourism Framework for a smooth user experience
- Subscription Options – Tiered access to a wider library of professional development, leadership, and communication courses to help you and your team excel
Key Platform Features for Leaners:
- 24/7 Online Access – Learn at your own speed, revisit content as needed
- Flexible Formats – Video, interactive modules, and downloadable resources to suit diverse learning styles
- Skills Certificates – Earn digital certificates to showcase completed training
- Accessibility-Friendly Design – Customise text size, contrast, and navigation preferences for an inclusive online learning experience
- Expert-Led – Courses created specifically for tourism and visitor economy businesses in collaboration with industry professionals and subject matter experts
- Mobile-Friendly – Access courses on any device, anywhere
Who has the Platform Been Designed for?
- New operators looking to establish strong foundations
- Experienced businesses expanding skills or preparing for new accreditations
- Staff and volunteers building role-specific and customer service expertise
- Tourism operators needing flexible, high-impact training
- All tourism sectors – from accommodation, tours, and attractions to events, transport, and hospitality
- Built with small and regional operators in mind, as well as larger tourism organisations
Inside the eLearning Hub you’ll find:
- Practical, on-demand courses designed specifically for tourism businesses
- Actionable tools and templates you can use immediately in your operations
- Flexible, self-pace learning so you can build skills anytime, anywhere
Whether you’re just starting out, or looking to refine your expertise, the Quality Tourism eLearning Hub offers learning to suit every stage of your tourism journey.
How to Get Started:
- Read our Getting Started Guide for step-by-step instructions
- Join one of our live online training sessions for an introduction to the platform and its value to your business, a demonstration of how to navigate and use the hub, and for an opportunity to ask questions:
Register for 11am Wednesday 26th November
eLearning Webinars:
A range of live webinars on key topics for the tourism industry are also available for eLearning Hub Users to join, at no additional cost. These webinars are displayed in the calendar within the Hub.
Upcoming webinars include:
- Sustainability in Action: Turning Good Intentions into Real Impact - with EarthCheck
Join Dr Natasha Montesalvo from EarthCheck, the sustainability expert behind the QTF eLearning Hub’s Sustainability Foundations for Staff and Sustainable Business Management courses. In this live webinar, Natasha will explore how tourism operators can move beyond good intentions and tactical solutions to embed sustainability into everyday business strategy to drive action with meaningful impact.
Time: 12noon AEDT (Tassie time)
Date: Tuesday, 25th November