Think Accessibility Not Disability

Intended workshop audience: Whether you're in operations, marketing, customer experience or leadership, this workshop delivers practical tools and a fresh perspective that will leave you thinking differently - and acting immediately.

Workshop Description: Real world, real talk, and real strategies – making accessibility business as usual

Join senior airline exec and lived experience advocate Allison Horswill for a practical workshop that puts real accessibility at the heart of commercial success in the travel and tourism sector. Drawing from her personal journey with disability and broad industry experience, Allison offers a candid, strategic look at how inclusive design and service delivery are not just the right thing to do - they're smart business.

In this session, you'll walk away with:

• Real-world examples of what actually works for travellers with accessibility needs.
• Simple, cost-effective changes that can be implemented straight away.
• Insight into the commercial value of getting accessibility right.
• Inspiration to shift accessibility from obligation to opportunity.

About Allison - State Manager Tasmania, Qantas | Chair Enabled Network, Qantas Group

Allison Horswill is the State Manager for Qantas in Tasmania and Chair of the Qantas Group’s Enabled Network.

Living with disability, she brings both personal insight and professional leadership to her work in creating a more inclusive tourism industry.

Candid and commercially minded, Allison champions accessibility not just as the right thing to do - but as a smart, sustainable business strategy.