Tourism Industry Coincil Tasmania

Rules for entry

RULES AND REGULATIONS

NOMINATIONS

Nomination are made via the QTF online system. This can be accessed at:

https://online.qualitytourismaustralia.com/

A submission for an award category cannot be made unless a nomination has been made.

All entrants must adhere to the nomination rules and guidelines set out throughout these guidelines.

The nomination collects specific contact information, category selection and agreement to the Awards terms and conditions.

ENTRY FEES

The price to enter the Tasmanian Tourism Awards is $190 (includes GST) and is payable upon nomination.

NOMINATION RULES

  1. If entering more than one category, then a separate and complete entry must be submitted for each category. However, entrants may only enter one submission in any one of the following categories:
    1. Attractions – either category 1 OR 2;
    2. Festivals and Events – either category 3 OR 4;
    3. Tour Operator – either category 11 OR 12;
    4. Accommodation – enter category 17, 18, 19, 20, 21, 22 OR 23
  2. Specialised Tourism Services category is for entrants that are unable to meet the criteria of other categories. Entrants to this category are not permitted to enter any other additional categories.
  3. Entrants that commenced operation for the first time in the qualifying period MUST enter the New Tourism Business category.
  4. Entrants cannot change categories after the closing date for submission in the state/territory tourism awards in which they have entered.
  5. Qualifying Period
    1. The qualifying period will be based on the financial year in which the Awards are held E.g. 1 July 2018 to 30 June 2019. All activities, achievements and innovations referred to within submissions must have occurred within this period.
  6. Trading Period
    1. All entrants must have traded for the entire qualifying period except those entering the New Tourism Business category.
    2. Specifically, entrants in the category New Tourism Business must have commenced trading/visitation or service delivery within the qualifying period. No minimum period of trading has been defined for New Tourism Business.
    3. Exceptions apply to seasonal businesses and facilities, festivals, events, marketing campaigns, media entries, training and tourism development projects, however the activity being put forward for consideration must have occurred within the qualifying period.
  7. Nominated state/territory
    1. Entrants must be based or operate in the region, state or territory of their nomination e.g. Tasmania.
    2. Should a company have branches in more than one state/territory they may choose the most appropriate state/territory to enter based on a single entity. If a company wishes to enter as a group, then they can only enter in one state/territory Awards program and focus on the activities undertaken in that state/territory.
  8. Memberships
    In Tasmania, all entrants must be Quality Tourism Accredited or certified by a recognised program, except entrants in categories 3 and 4.
  9. Multiple Products
    1. An entrant, such as a chain or franchise that has multiple products must enter each product individually if they want each property to be able to promote the achievement of winning a tourism award. Alternatively, the corporate head office may enter but the winner logo (provided by ATIC) may only be used by the corporate entity, not the individual products.
    2. Aside from those categories where stated, one business can submit two entries, including two entries into the same category. However, they will be competing against themselves they may see value in, for example, securing a win and second placing.
  10. Accommodation Categories
    1. Accommodation categories will be required to meet a specific star rating, dependent on their category.

Accommodation Proposed Star Rating Required

Luxury 5
Deluxe 4 or 4.5
Standard 3.5
Unique 3.5 +
Hosted 3.5 +
Caravan Park 3.5 +
Self-Contained 3.5 +

SUBMISSIONS

An entrant must nominate for an award before they can commence preparing their submission.

Submissions are made via the same system the nominations are made, this can be accessed at: https://online.qualitytourismaustralia.com/

All submissions must include the following:

  1. Nomination details
  2. Demonstration of meeting minimum business standards demonstrated via accreditation with QTF Level 1, or as part of a question set within their submission.
  3. Category questions including supporting images.
  4. Word Count
    1. The submission will be maximum 12,500 words in length (Food Tourism will be maximum 8,000 words in length
    2. Words within a table are included in the submission word count
  5. Images
    1. The submission can include up to 25 images with caption.
      1. Images can include infographics, charts, graphs and pictures
      2. Any image used must be for the sole purpose of supporting the submission by providing evidence. Images cannot be used to form part of the written response to a question.
      3. Captions are to be a maximum of 6 words, not included in the overall word count.

Any words within a caption above 6 words will be included in the overall word count.

  1. A description of no more than 100 words of your company/product, which will be used by media, for announcements at the presentation ceremony, in promotional material and on website listings. As this will be edited and compiled by people who have not viewed your submission, please remember to include your company/product name and where you are located geographically.
  2. An additional ten images (jpeg format only) which illustrates the entrant's operation should accompany each submission in each category entered. These images will be used exposure at the presentation ceremony and in official advertising and publications. (Note: 500 dpi files in a JPEG format are required).

Note: The national awards event production prefers high-resolution images (1920x1080 in dimensions)

  1. A late submission will not be accepted.

COMPLIANCE WITH COMPETITION RULES

The Licensee, with Chair of Judges reserve the right to withdraw submissions if an entry has not compliant with the rules.

All submissions must be reviewed for compliance with the submission guidelines. This must be undertaken initially by the award coordinator, however the withdrawal of a submission should be reviewed and implemented by the Chair of Judging and the Auditor.

All entrants must clearly demonstrate how they meet the eligibility requirements of each respective category that they choose to enter in Q1. If this is not adequately demonstrated then that entrant may be disqualified.

For example:

  • Tour & transport – the two categories are separated by the number of F/T equivalent employees

INSOLVENCY OF AN ENTRANT

At any time, following submission of an entry in the Australian Tourism Awards, but prior to the presentation ceremony, should the business become insolvent or place the business under administration, the entrant is no longer eligible to receive an award.

If prior to the presentation ceremony then the next national finalist shall be elevated to the status of winner.

If, following the presentation ceremony, the business returns to solvency, then the award cannot be reclaimed.

The next state finalist will not be elevated to the status of national finalist.

SITE VISIT

The purpose of the site visit is for verification of the business, not the awards submission. Companies are under no obligation to offer a judge a free experience of their product. The site visit will be prearranged at a mutually convenient time and the judges have a proforma from which they work.

All businesses will meet the site visit requirements, the exceptions to this are:

  • Categories 3 / 4 / 14 / 8 / 24 – the site visit is for verification purposes only and therefore no points will be awarded.

The specifics of the site visit are provided to entrants at the time of booking or appointment.

Site visits are not undertaken for national judging.

New business (not yet accredited)

If a business is not yet accredited or does not meet their accreditation requirements of QTF Level 1, they will be required to undertake an awards site visit. By undertaking an awards site visit they will meet the QTF level one site visit certification requirement.

If a business wishes to obtain a higher level of certification, additional questions would be required to be assessed relevant to the level module of certification, separate to the awards site visit process (this could occur concurrently at the states discretion).

Existing Certified Business (not meeting certification requirements)

Level one

If a business is certified at level one, but is not meeting the QTF Site Visit Certification Requirements they will be required to undertake an Awards Site Visit.

The awards site visit would meet the requirements of a QTF level one certified site assessment.

Higher/Other Modules

If a business is certified at a level higher then QTF Level One, but is not meeting the QTF Site Visit Certification Requirements they will be required to undertake an Awards Site Visit.

The awards site visit will not meet the higher QTF Site Visit Certification requirements. An independent site assessment will be required to be undertaken (this could occur concurrently at the states discretion).

Site Visit criteria

Site visit judges will ask to see the following:

  • HR
  • Business & Marketing Planning
  • Customer Service
  • Business Operations
  • Risk Management
  • Environmental Management

Site Visit Scoring

Scoring is not compulsory as a national standard, scoring an awards site visit is a state’s discretion. If scored the marks are added to the score out of 100 i.e. the total score now available to an entrant would be 120.

The percentage of the total score for the site inspection is outlined below.

  • HR – 2/20 (10%)
  • Business & Marketing Planning – 5/20 (25%)
  • Customer Service – 5/20 (25%)
  • Business Operations – 3/20 (15%)
  • Risk Management – 3/20 (15%)
  • Environmental Management – 2/20 (10%)

What do I submit electronically?

  1. Nomination details (nominations close 5pm Wednesday 5 June 2019) through the Awards Online Program. Please fill out all the available fields that relate to your category.
  2. A description of no more than 100 words of your company/product, which will be used to determine your eligibility for that category and will also be used by media, for announcements at the presentation ceremony, in promotional material and on website listings.
  3. Your submission can be added to regularly by logging into the new Awards Online Program, and the final submission must be submitted by 5pm Wednesday 4 September 2019.
  4. On top of the images provided throughout your submission, you will also need to provide ten (10) additional images – jpeg format only, illustrating your business for promotional purposes. By supplying these images you ensure maximum exposure at the Gala Awards Ceremony and in official advertising and publications. These images are not seen by the judges.

Our Assurance
All information submitted is strictly confidential. All persons, for example Tourism Awards Coordinators and judges, who may come into contact with your submission, are each required to sign a confidentiality agreement and at no time will your submission be downloaded.

Lodgement

Please ensure your submission is lodged electronically to the portal by 5pm Wednesday 4 September 2019.

Please note: late entries will not be accepted.

Disclaimer

  1. By entering the 2019 Tasmanian Tourism Awards you authorise the use and/or reproduction of images and the 100-word description provided in relation to any editorial/advertising purposes initiated in conjunction with the awards and the Australian Tourism Awards.
  2. Your contact details may also be supplied to agencies engaged on behalf of award organisers/committees for promotional purposes.
  3. Under no circumstances will judges be held responsible for any comment, viewpoint or expression, whether expressed or implied, concerning the standard or quality of an entrant’s submission. By ticking the terms and conditions box, you agree not to bring a claim against any judge, or Tourism Industry Council in relation to feedback on your submission.

Judges’ Decision

  1. All submissions are independently scored by three members of the judging panel. Results are correlated by an Independent Auditor and Chair of Judges and an agreement reached on the winner with the judging panel. A minimum percentage/score must be achieved for a winner to be announced in a category. A single entrant category does not guarantee the entrant as a winning entry.
  2. Contact
    Sam Denmead, Tourism Awards Coordinator, 0400 224 942. Email: tourismawards@tict.com.au