Attached DocumentsHow do you achieve Tourism Accreditation?
Essentially, to achieve accreditation a business must provide evidence that they have business practises that ensure the services and products offered by them are of a consistent quality and meet or exceed the expectations of their customers. Upon payment of the registration fee your business will be issued with an accreditation manual with examples and template forms to assist the process.
THE PROCESS OF ACHIEVING ACCREDITATION Step 1Complete the Accreditation Registration Form found above or at the back of the tourism accreditation information package and post, fax or email back to the Tourism Industry Council Tasmania (TICT). Yearly fees are based on the number of full-time or equivalent staff members employed. On receipt of the registration form the TICT will issue you an invoice for the appropriate fee.
(One full time staff member is equal to two part-time or four casual staff members)
Step 2Once the appropriate fee has been received an accreditation manual will be posted or emailed to you. An Accreditation Checklist is provided at the beginning of the manual detailing each section of the program and documentation that needs to be submitted. The manual has been designed for you to work progressively through the process and provides examples and template forms to assist.
At this point a Regional Accreditation Consultant (RAC) will be assigned to your business. The RAC is available to answer any questions and provide assistance with your accreditation paperwork.
Where it is not practical to provide copies of documentation (please do not send any originals) these will be verified at the on-site visit. Please note the level of information provided should be relevant to the size and nature of your business.
Once you have completed the manual forward this to your RAC who will assess the document and provide you with feedback regarding your accreditation and any additional items that may be required.
Step 3
On successful completion of documentation, your RAC will carry out an on-site verification. The on-site verification is conducted to check for conformity with your documented standards and procedures.
Developing the required documentationUse existing material if you have it in place. Do not reinvent the wheel. Generic or sample documentation is supplied in the Manual. You can use these examples, modify them to suit your business or design your own. Keep the material simple and do not drown yourself in paperwork. You are not required to complete all the examples provided within the manual in order to achieve accreditation. All staff in the business should be involved in the development of these processes and understand them.
At all times assistance in the form of counselling and training is available. However it must be understood that the documented management system belongs entirely to the participating business.
Important notePlease be assured that during an on site verification, the Regional Accreditation Consultant will have NO interest in the financial records, profit and loss or accounts of your business. The Regional Consultant will be looking for conformance to the standards and procedures your business has documented against the standards of the program. Essentially we will be checking your system to ensure that you are doing what you told us you were doing in the documentation submitted.
